Frequently asked questions
Everything about booking, paying, changing and travelling. Still stuck? Contact us.
Booking
How do I book a ferry on GlobalFerries?+
Search your route and date, compare the sailings from every operator, choose one, add any vehicle or cabin, and pay securely. Your booking reference arrives by email and acts as your ticket.
Do I need an account to book?+
No — you can book as a guest and retrieve your booking with its reference. Creating an account lets you see all your trips, save travellers and set price alerts.
Can I book a return (round trip)?+
Yes. Choose a return trip in the search and pick both your outbound and return sailings; they are booked together on one reference.
Payments & currency
Which currency am I charged in?+
Bookings are billed in euros (EUR). You can switch the display currency to browse fares in your own currency; those figures are indicative, converted from EUR at a static rate.
Is my payment secure?+
Yes. Payments are processed by Stripe over an encrypted connection. We never see or store your full card details.
Changes & cancellations
Can I change or cancel my booking?+
You can edit traveller and contact details from your bookings page, and cancel confirmed bookings up to the cut-off shown on the booking. Refunds follow the fare's policy.
What happens if a sailing is cancelled by the operator?+
If an operator cancels a sailing, you are entitled to a rebooking or refund under the operator's conditions. Contact us with your reference and we will help.
On the day
How early do I need to arrive?+
Foot passengers should check in 30–60 minutes before departure; drivers usually 45–90 minutes ahead. Your booking confirmation shows the exact check-in deadline.
Can I take my pet?+
Many routes are pet-friendly, with pet cabins or kennels on longer crossings. Check the operator's amenities on the sailing before you book.